Privacy Policy

Introduction

characuhnp B.V. ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website characuhnp.live and use our services.

This policy applies to all users of our website and services. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service.

Data Controller

characuhnp B.V. is the Data Controller for the purposes of GDPR and applicable EU data protection legislation. Our contact details are:

Data Collection

The data we collect includes personal information that you voluntarily provide to us when you use our website, contact us, or interact with our services. We collect this information through various means including contact forms, email communications, and automatic data collection technologies.

Information You Provide

• Name and contact information (email address, phone number)
• Messages and communications sent through our contact forms
• Any other information you choose to provide in your communications with us

Information Automatically Collected

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referral sources and website usage patterns
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We explain how we use your information to provide and improve our services, respond to your enquiries, and comply with legal obligations. The use of your data is always based on a lawful basis under GDPR.

Primary Uses

• To respond to your enquiries and provide customer support
• To improve our website content and user experience
• To send you information about our services (with your consent)
• To comply with legal obligations and protect our rights
• To analyse website usage and improve our services

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal bases:

• Consent: When you provide explicit consent for specific processing activities
• Legitimate Interest: For improving our services and website functionality
• Contractual Necessity: To fulfil our obligations when providing services
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfer: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, or safety of characuhnp, our users, or others

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and processed, including any legal, accounting, or reporting requirements.

• Contact Form Data: Retained for up to 3 years after last contact
• Website Analytics: Anonymised data retained for up to 26 months
• Email Communications: Retained for up to 7 years for business record purposes
• Legal Obligations: Some data may be retained longer to comply with legal requirements

Your Rights Under GDPR

As a data subject under GDPR, you have several rights regarding your personal data. These rights include:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for processing where applicable

To exercise any of these rights, please contact us at privacy@characuhnp.live. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules
• Other legally recognised transfer mechanisms

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Children's Privacy

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us using the following information:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable law.